Frequently Asked Questions
Everything you need to know about bringing holiday magic home.
What is the processing time for holiday orders?
Most orders are processed within 1-2 business days. During peak holiday seasons, processing may take up to 4 business days to ensure each delicate ornament is packed securely.
How do you ensure fragile collectibles arrive safely?
We use professional-grade packing materials, including double-boxing for high-value collectibles and ample cushioning to protect hand-painted glass and delicate ceramics.
Do you offer international shipping for your holiday decor?
Yes, we ship our year-round holiday collections worldwide. Shipping costs and delivery timelines are calculated at checkout based on the destination and package weight.
What is your return policy for seasonal items?
We accept returns on unused, non-personalized items within 30 days of delivery. Items must be in their original packaging to ensure they remain in collectible condition.
Are your ornaments authentic and handmade?
We partner with renowned artisans and heritage brands. Many of our items are hand-painted or mouth-blown glass, and authenticity certificates are included where applicable.
Can I pre-order upcoming seasonal collections?
Absolutely. We offer pre-orders for highly anticipated releases from brands like Christopher Radko and Department 56 so you can secure limited-edition pieces before they sell out.